Shipping Information

Yes - we ship internationally! Free shipping is provided within South Korea.

All packages are dispatched from South Korea
within 3 business days of receiving your order.
Arrival times will vary depending on your country/region.
We provide tracking for you to check where your package is on its way to you.

Please consult the following chart and region table for an estimated quote
of your shipping rates:

CUSTOMS
On occasion, your product may be delayed at your country customs.
Please note that your shipping charges do not cover custom charges and duties.
Please contact your relevant authorities to find out more.


Return Policies

At MUSE, we hope that our brushes will put a smile on your face as you open them. ūüôā
More than just brushes, we want to give our customers an experience.
However, should there be any cases such as the following, here are our policies:

FAULTY/DAMAGED ITEMS
Prior to sending out our brushes, all items are inspected and carefully hand-packed with secure packaging. However, should you receive a faulty or damaged item, please contact customer service on contact@themusebeauty.com, or via the 'Contact Us' button below. Your case will be investigated and resolved as soon as possible.

From time to time, your customs may open your parcel for security reasons.
In these such cases, please kindly note that we cannot be held responsible for
any damage that may have occurred in transit.

CHANGE OF MIND
Please kindly note, no refunds are currently available for the reason of change of mind.


FAQ

Q: Is MUSE a cruelty-free brand?
MUSE promises to be 100% vegan and cruelty-free across all boards
(making, manufacturing, assembling, distribution and packaging).

Q: Where are MUSE brushes made?
Our brushes are carefully hand-crafted in South Korea.

Q: What materials are MUSE White Edition brushes made of?
All brushes are curated using only high-quality synthetic hairs.
To prolong brush life and heighten product quality, the ferrules are made of durable brass upon light-weight wood handles.

Q: Will the brushes be available individually?
Our brushes are currently only available in the White Edition full set, but based on popularity, they may be available in the future!
Stay tuned for new additions and promotions by following us on Facebook or Instagram @musebeautyofficial.

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